PRIVACY POLICY

JRoshe’ Hair & Scalp Care
Effective Date: September 29, 2026
Last Updated: September 29, 2026

JRoshe’ Hair & Scalp Care (“JRoshe’,” “we,” “us,” or “our”) respects your privacy and is committed to responsibly protecting and handling the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you:

  • Visit www.jroshecosmetics.com

  • Purchase or inquire about our products

  • Create or submit an order

  • Contact customer service

  • Complete a website form

  • Subscribe to email communications

  • Opt in to text messages

  • Register for an event

  • Participate in a promotion

  • Submit a product review or testimonial

  • Otherwise interact with JRoshe’ Hair & Scalp Care

This Privacy Policy applies to personal information collected through our website and other interactions with our business unless a separate privacy notice is provided.

1. INFORMATION WE COLLECT

Depending on how you interact with JRoshe’, we may collect the following categories of personal information.

Contact Information

This may include:

  • Name

  • Mailing address

  • Billing address

  • Shipping address

  • Email address

  • Telephone or mobile phone number

Order and Transaction Information

This may include:

  • Products ordered

  • Order history

  • Purchase amounts

  • Payment status

  • Shipping information

  • Delivery information

  • Returns or refund information

  • Promotional codes used

Payment information may be processed directly by a third-party payment processor. JRoshe’ may not receive or retain complete credit or debit card information when a third-party payment provider processes a transaction.

Information You Voluntarily Provide

This may include information you submit through:

  • Contact forms

  • Product questionnaires

  • Customer-service communications

  • Emails

  • Text messages

  • Reviews

  • Testimonials

  • Surveys

  • Event registrations

  • Product-interest forms

  • Hair and scalp questionnaires

  • Promotional entries

Website and Device Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Links clicked

  • Date and time of visits

  • Referring website

  • General geographic information derived from an IP address

  • Cookie identifiers

  • Website interaction information

2. HAIR, SCALP, AND HEALTH-RELATED INFORMATION

JRoshe’ Hair & Scalp Care creates products intended to support cosmetic hair and scalp care.

Because some customers may be experiencing hair loss, alopecia, cancer-related hair changes, scalp concerns, or other conditions, customers may voluntarily provide information concerning their hair, scalp, health circumstances, or reasons for seeking a particular product.

Some jurisdictions may classify certain health-related information as sensitive personal data or consumer health data.

Where applicable law applies, JRoshe’ will collect, use, disclose, and retain such information only for permitted purposes and with consent where legally required.

JRoshe’ does not sell consumer health information or sensitive personal information.

Customers should avoid submitting unnecessary medical information through general website forms.

JRoshe’ products and website information are not substitutes for professional medical diagnosis or treatment.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Process and fulfill orders

  • Confirm purchases

  • Process payments

  • Ship products

  • Provide order and delivery updates

  • Handle returns and refunds

  • Respond to customer-service requests

  • Answer product questions

  • Manage customer accounts

  • Maintain purchase histories

  • Improve our products

  • Improve our website

  • Conduct internal business operations

  • Prevent fraud

  • Maintain website security

  • Send transactional communications

  • Send marketing emails where permitted

  • Send promotional text messages when appropriate consent has been obtained

  • Notify customers about new products, events, promotions, or offers

  • Administer contests, events, or promotions

  • Analyze general website performance

  • Maintain tax, accounting, and business records

  • Comply with legal and regulatory obligations

  • Establish, exercise, or defend legal claims

We seek consent when required by applicable law.

4. DATA MINIMIZATION

JRoshe’ seeks to collect personal information that is reasonably necessary and proportionate to provide requested products, services, communications, or website functionality.

Where applicable privacy law places additional restrictions on sensitive information, we will collect and process that information only as permitted by law.

5. MOBILE INFORMATION AND TEXT-MESSAGING PRIVACY

JRoshe’ Hair & Scalp Care takes the privacy of mobile information seriously.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be provided to subcontractors, processors, or service providers solely when necessary to provide services on behalf of JRoshe’, including:

  • Customer service

  • SMS delivery

  • Order processing

  • Payment processing

  • Website operations

  • Shipping

  • Communications management

  • Technical support

Text-messaging originator opt-in data and consent will not be sold, rented, shared, transferred, or otherwise disclosed to third parties or affiliates for their independent marketing or promotional purposes.

Your consent to receive text messages from JRoshe’ is specific to JRoshe’ and is not consent to receive marketing communications from unrelated third parties.

6. SMS/TEXT MESSAGE CONSENT

If you voluntarily provide your mobile number and affirmatively opt in, JRoshe’ may send text messages relating to:

  • Order confirmations

  • Shipping or delivery updates

  • Customer-service communications

  • Product information

  • Product launches

  • Events

  • Promotions

  • Special offers

  • Restock announcements

  • Other marketing communications for which you have provided consent

Marketing or automated messages will be sent only where appropriate consent has been obtained as required by applicable law.

Consent to receive promotional or marketing text messages is not a condition of purchasing a product or service.

Message frequency varies.

Message and data rates may apply.

7. TEXT MESSAGE OPT-OUT

You may revoke your consent to receive applicable marketing text messages at any time.

Reply:

STOP

to unsubscribe.

We will also honor other reasonable communications that clearly communicate your desire to stop applicable marketing or automated messages where required by law.

You may receive one final non-promotional message confirming your opt-out.

For assistance, reply:

HELP

or contact JRoshe’ using the contact information provided below.

8. EMAIL MARKETING

JRoshe’ may send promotional emails concerning products, launches, promotions, events, educational content, or other brand information.

Marketing emails will contain an appropriate method for unsubscribing where required by law.

You may unsubscribe from promotional emails at any time.

Opting out of marketing email does not necessarily prevent us from sending transactional communications concerning:

  • Orders

  • Payments

  • Shipping

  • Returns

  • Product recalls

  • Safety information

  • Customer-service requests

  • Other communications relating to an existing transaction

9. HOW WE DISCLOSE PERSONAL INFORMATION

JRoshe’ does not sell or rent personal information for money.

We may disclose information to service providers and processors that assist with:

  • Website hosting

  • E-commerce operations

  • Payment processing

  • Order fulfillment

  • Shipping

  • Customer service

  • Email delivery

  • SMS delivery

  • Analytics

  • Accounting

  • Information technology

  • Fraud prevention

  • Cybersecurity

  • Professional services

These providers may process information only for permitted purposes and subject to applicable legal and contractual requirements.

We may also disclose information when reasonably necessary:

  • To comply with law

  • In response to a lawful subpoena or court order

  • To respond to a government or regulatory request

  • To prevent fraud or illegal activity

  • To protect customers, employees, our business, or others

  • To establish or defend legal claims

  • In connection with a lawful merger, sale, acquisition, financing, restructuring, or transfer of business assets

10. SALE, SHARING, TARGETED ADVERTISING, AND PROFILING

JRoshe’ does not knowingly sell personal information in exchange for monetary consideration.

If our practices concerning the sale or sharing of personal data, targeted advertising, or qualifying profiling change, we will provide notices and choices required by applicable law.

Where applicable law gives consumers a right to opt out of qualifying:

  • Sales

  • Sharing

  • Targeted advertising

  • Profiling

we will provide a method for exercising those rights.

11. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies, pixels, analytics tools, and similar technologies to:

  • Operate the website

  • Maintain shopping-cart functionality

  • Remember user preferences

  • Understand website traffic

  • Measure website performance

  • Prevent fraud

  • Improve customer experience

  • Analyze marketing effectiveness

Third-party services integrated into our website may also use cookies or similar technologies.

Where legally required, we will obtain consent before using non-essential cookies or provide appropriate mechanisms for managing cookie preferences.

Visitors may also manage many cookies through their browser settings.

12. MARYLAND RESIDENTS

JRoshe’ Hair & Scalp Care is operated from Maryland.

Where the Maryland Online Data Privacy Act (“MODPA”) applies to JRoshe’ and a particular processing activity, Maryland residents may have rights concerning their personal data.

Subject to applicable exceptions, these may include rights to:

  • Confirm whether personal data is being processed

  • Access personal data

  • Correct inaccurate personal data

  • Delete qualifying personal data

  • Obtain a copy of qualifying personal data

  • Know how personal information is used

  • Obtain information about categories of third parties receiving personal data

  • Opt out of qualifying sales

  • Opt out of targeted advertising

  • Opt out of certain qualifying profiling

  • Limit certain collection or use of data

  • Exercise privacy rights without unlawful discrimination

Where required by Maryland law, consumers will also have a process for appealing certain privacy-request decisions.

JRoshe’ does not sell sensitive personal data.

13. OTHER U.S. STATE PRIVACY RIGHTS

Residents of California, Colorado, Connecticut, Delaware, New Jersey, Texas, Virginia, and other states with consumer privacy laws may have additional rights where those laws apply to JRoshe’.

Depending on the applicable law, those rights may include:

  • Access

  • Correction

  • Deletion

  • Portability

  • Opt-out rights

  • Rights relating to sensitive information

  • Rights regarding certain sales or sharing

  • Rights regarding targeted advertising

  • Rights regarding qualifying profiling

  • Appeal rights

  • Non-discrimination rights

The inclusion of these rights in this Policy does not mean that every state privacy statute necessarily applies to JRoshe’ or every visitor.

JRoshe’ will honor applicable privacy rights when required by law.

14. CALIFORNIA RESIDENTS

If applicable California privacy law applies to JRoshe’ and your information, California consumers may have additional rights concerning their personal information.

Those rights may include, where applicable, rights to:

  • Know

  • Access

  • Correct

  • Delete

  • Receive information regarding data collection and disclosure

  • Opt out of qualifying sale or sharing

  • Limit certain uses of qualifying sensitive personal information

  • Exercise privacy rights without unlawful discrimination

Applicable statutory exceptions remain in effect.

15. INTERNATIONAL VISITORS

JRoshe’ Hair & Scalp Care is based in the United States.

If you access our website from outside the United States, information you provide may be processed or stored in the United States.

Data-protection laws in the United States may differ from those in your home jurisdiction.

Where legally required, JRoshe’ will use appropriate safeguards for international transfers of personal information.

The fact that our website is accessible from a particular country does not by itself mean that every law of that country applies to JRoshe’.

16. EUROPEAN ECONOMIC AREA

Where the EU General Data Protection Regulation (“GDPR”) applies to JRoshe’s processing activities, personal information will be processed under an applicable lawful basis, which may include:

  • Consent

  • Performance of a contract

  • Steps requested before entering into a contract

  • Compliance with legal obligations

  • Legitimate interests, where legally appropriate

  • Other lawful grounds permitted by applicable law

Where GDPR applies, individuals may have rights concerning:

  • Information

  • Access

  • Correction

  • Erasure

  • Restriction

  • Portability

  • Objection

  • Withdrawal of consent

  • Certain automated decisions

Individuals may also have the right to make a complaint to an appropriate supervisory authority.

17. UNITED KINGDOM PRIVACY RIGHTS

Where UK data-protection law applies, individuals may have rights including:

  • Access

  • Correction

  • Erasure

  • Restriction

  • Objection

  • Portability

  • Withdrawal of consent

subject to applicable exemptions and legal requirements.

18. CHILDREN'S PRIVACY

Our website and products are intended for a general audience and are not directed to children under 13.

We do not knowingly use our website to collect personal information online directly from children under 13 without legally required parental authorization.

If we learn that information was collected from a child in violation of applicable law, we will take reasonable steps to address the matter.

19. INFORMATION SECURITY

We use reasonable administrative, technical, physical, and organizational safeguards appropriate to the nature of information maintained.

These measures are intended to protect information against:

  • Unauthorized access

  • Unauthorized disclosure

  • Misuse

  • Alteration

  • Loss

  • Destruction

No website, electronic transmission, or storage system can be guaranteed to be completely secure.

20. DATA BREACHES

If personal information is compromised, JRoshe’ will investigate the incident and provide notifications to affected individuals, regulators, government agencies, or others when required under applicable law.

21. DATA RETENTION

We retain personal information only for as long as reasonably necessary for purposes including:

  • Fulfilling orders

  • Customer service

  • Maintaining purchase records

  • Processing returns

  • Tax and accounting requirements

  • Regulatory obligations

  • Fraud prevention

  • Dispute resolution

  • Legal claims

  • Other legitimate business purposes

Retention periods may vary depending upon the information and applicable legal requirements.

22. PRIVACY REQUESTS

Where applicable privacy law provides you with rights concerning your personal information, you may submit a request to JRoshe’.

Please identify the communication as a:

Privacy Request

or, where applicable:

Privacy Appeal

We may take reasonable measures to verify your identity before providing, deleting, or modifying personal information.

Authorized agents may make requests where permitted by applicable law and appropriate authorization can be verified.

23. NON-DISCRIMINATION

JRoshe’ will not unlawfully discriminate against individuals for exercising privacy rights available to them under applicable law.

24. THIRD-PARTY LINKS AND SERVICES

Our website may integrate with or link to third parties such as:

  • Payment processors

  • Shipping providers

  • Social-media platforms

  • Financing providers

  • Analytics providers

  • E-commerce services

  • External websites

Those organizations have their own terms and privacy practices.

JRoshe’ is not responsible for the independent privacy or security practices of unaffiliated third parties.

25. CHANGES TO THIS PRIVACY POLICY

We may periodically update this Privacy Policy to reflect:

  • Changes in our business

  • Changes to the website

  • Changes in technology

  • New products or services

  • Changes in data practices

  • Legal or regulatory requirements

The revised Policy will display an updated “Last Updated” date.

Where legally required, we will provide additional notice or obtain consent before materially changing how previously collected information is used.

26. CONTACT JROSHE’

Questions, privacy requests, appeals, or concerns regarding this Privacy Policy may be directed to:

JRoshe’ Hair & Scalp Care
8379 Piney Orchard Parkway, Suite F
Odenton, MD 21113

Phone: 410-305-0601
Email: lisa@eccentricsthesalon.com
Website: www.jroshecosmetics.com

© 2026 JRoshe’ Hair & Scalp Care. All Rights Reserved.