TERMS AND CONDITIONS

JRoshe’ Hair & Scalp Care
Effective Date: September 29, 2026
Last Updated: September 29, 2026

These Terms and Conditions (“Terms”) govern your access to and use of www.jroshecosmetics.com, purchases of JRoshe’ products, and participation in applicable JRoshe’ email and SMS/text messaging programs.

By accessing our website, submitting an order, or otherwise using the website, you agree to these Terms to the extent permitted by applicable law.

1. ABOUT JROSHE’

JRoshe’ Hair & Scalp Care offers cosmetic hair, scalp, and grooming products designed to support hair and scalp-care routines.

Business contact information:

JRoshe’ Hair & Scalp Care
8379 Piney Orchard Parkway, Suite F
Odenton, MD 21113

Phone: 410-305-0601
Email: lisa@eccentricsthesalon.com
Website: www.jroshecosmetics.com

2. WEBSITE USE

You may use this website for lawful personal and commercial-consumer purposes consistent with these Terms.

You agree not to:

Use the website for unlawful activity
Attempt unauthorized access to our systems
Interfere with website security
Introduce viruses or malicious software
Misrepresent your identity
Engage in fraudulent purchases
Scrape or extract protected content for unauthorized commercial use
Infringe intellectual-property rights
Interfere with another user's ability to use the website

3. PRODUCT INFORMATION

We make reasonable efforts to accurately display:

Product names
Ingredients
Sizes
Descriptions
Prices
Images
Directions
Availability

Product packaging, appearance, color, ingredients, or specifications may occasionally change.

Colors displayed electronically may also appear differently depending on your screen or device.

Where legally required, current product labeling controls over general website descriptions.

4. COSMETIC PRODUCT DISCLAIMER

JRoshe’ Hair & Scalp Care products are cosmetic or personal-care products unless expressly identified otherwise in accordance with applicable law.

Statements appearing on our website concerning hair, scalp, skin, or grooming products are intended to describe cosmetic purposes and characteristics unless expressly stated otherwise.

JRoshe’ cosmetic products are not intended to diagnose, treat, cure, mitigate, or prevent disease.

Unless a product is lawfully marketed for such a purpose, statements on the website should not be interpreted as claims that the product:

Treats alopecia
Treats cancer or chemotherapy-related medical conditions
Treats a scalp disease
Cures hair loss
Guarantees hair regrowth
Alters a diagnosed medical condition
Replaces prescription treatment
Replaces professional medical care

Individuals experiencing unexplained, severe, sudden, persistent, or medically concerning hair loss or scalp symptoms should consult an appropriate licensed healthcare professional.

5. INDIVIDUAL RESULTS

Individual experiences with cosmetic hair and scalp products vary.

Results may depend upon factors including:

Hair type
Scalp condition
Product use
Existing hair-care practices
Environmental factors
Individual sensitivities
Other personal circumstances

Testimonials, customer experiences, reviews, before-and-after photographs, or other individual experiences do not guarantee that another customer will obtain the same result.

6. ALLERGIES, SENSITIVITIES, AND PRODUCT USE

Customers are responsible for reviewing:

Ingredient lists
Product directions
Warnings
Usage instructions

before using a product.

Discontinue use and seek appropriate professional advice if you experience a serious or unexpected reaction.

Customers with known allergies, sensitivities, medical conditions, or concerns regarding specific ingredients should consult an appropriate healthcare professional before use when necessary.

Products should be used only as directed.

7. ORDERS

An order submitted through the website constitutes an offer to purchase.

We reserve the right, where permitted by law, to:

Accept an order
Decline an order
Cancel an order
Limit quantities
Correct obvious pricing or product-information errors
Decline suspected fraudulent transactions

Your card or payment authorization does not necessarily constitute final acceptance of an order.

An order is subject to product availability.

8. PRICING

Prices displayed on the website are stated in U.S. dollars unless otherwise indicated.

Applicable:

Sales tax
Shipping
Delivery charges
Other legally permitted charges

may be added at checkout.

We may change prices prospectively at any time.

A price change will not normally affect an order already accepted, except as permitted or required by law.

9. PAYMENT

Payment must be made using a payment method accepted at checkout.

Payments may be processed through third-party payment processors.

By submitting payment information, you represent that you are authorized to use the payment method provided.

10. SHIPPING AND ORDER FULFILLMENT

Shipping estimates displayed on our website are estimates unless expressly stated as guaranteed.

We seek to ship products within the time represented at the time of purchase.

If no shipping timeframe is represented, applicable federal requirements concerning Internet orders will govern.

If we cannot ship an order within the applicable promised or legally required timeframe, we will provide the notices, cancellation options, delay-consent options, or refunds required by applicable law.

Delivery dates after a carrier receives a package may be affected by circumstances outside JRoshe’s direct control.

11. SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply to reship the order where legally permitted.

We cannot guarantee that an address can be changed once an order has entered fulfillment.

12. LOST, DAMAGED, OR INCORRECT ORDERS

If an order arrives damaged, contains an incorrect item, or appears to have been lost, please contact JRoshe’ promptly.

We may request reasonable documentation, including:

Order number
Photographs
Packaging information
Shipping information

to investigate the issue.

Nothing in this section eliminates consumer rights provided by applicable law.

13. RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, and exchanges are subject to the JRoshe’ return and refund policy presented at the time of purchase, together with applicable consumer-protection law.

Certain personal-care or cosmetic products may be subject to restrictions on returns once opened or used where legally permissible for hygiene and safety reasons.

Nothing in a posted return policy limits a consumer right that cannot legally be waived.

Where applicable law independently requires a refund, JRoshe’ will comply with that requirement.

14. PROMOTIONS AND DISCOUNT CODES

Promotions, discount codes, presales, giveaways, or special offers may be subject to additional terms.

Unless otherwise specified:

Promotions may not be combined
Promotions have no cash value
Promotions may be subject to availability
Promotions may expire
Promotional pricing may apply only to qualifying purchases

We reserve the right to correct errors or stop fraudulent or abusive use of a promotion where permitted by law.

15. SMS/TEXT MESSAGE PROGRAM

By affirmatively opting in to a JRoshe’ SMS program, you agree to receive applicable text messages at the mobile number you provided.

Messages may include:

Order confirmations
Shipping notifications
Customer-service communications
Product announcements
New product launches
Events
Promotions
Special offers
Restock alerts
Personalized marketing communications

Messages may be sent using automated technology where permitted.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Message frequency varies.

Message and data rates may apply.

16. SMS CONSENT

By opting in, you represent that:

You are the subscriber or authorized user of the mobile number provided
You consent to receive the communications described at the time of enrollment
You understand that consent may be withdrawn

Where applicable law requires prior express written consent for automated marketing texts, JRoshe’ will seek such consent.

17. SMS OPT-OUT

You may withdraw consent to receive applicable marketing text messages at any time.

Reply:

STOP

to unsubscribe.

We will also honor other reasonable communications clearly expressing that you no longer wish to receive applicable messages when required by law.

Common opt-out responses may include:

STOP
QUIT
END
REVOKE
OPT OUT
CANCEL
UNSUBSCRIBE

You may receive one final non-promotional confirmation message.

18. SMS HELP

For assistance, reply:

HELP

or contact:

Phone: 410-305-0601
Email: lisa@eccentricsthesalon.com

19. MOBILE PRIVACY

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be shared with subcontractors or service providers solely as reasonably necessary to provide support services such as:

Customer service
SMS delivery
Payment processing
E-commerce technology
Order fulfillment
Shipping
Technical support

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for their independent marketing or promotional purposes.

Please review our Privacy Policy for more information.

20. EMAIL MARKETING

JRoshe’ may send promotional emails concerning:

Products
Events
Launches
Promotions
Educational content
Brand announcements

Commercial email communications will contain appropriate identification and an unsubscribe mechanism where required by law.

You may unsubscribe from promotional emails at any time.

We may continue sending transactional communications regarding an existing order or customer-service matter where permitted.

21. PRODUCT REVIEWS AND TESTIMONIALS

Customers may have opportunities to submit product reviews, photographs, testimonials, or other content.

Reviews should reflect genuine experiences and should not contain:

False statements
Defamatory material
Unlawful content
Content violating another person's privacy
Intellectual property belonging to someone else without permission

JRoshe’ will not prohibit customers from expressing honest opinions about their experiences as permitted by applicable law.

22. USER-GENERATED CONTENT

When you voluntarily submit content to JRoshe’ for publication, you represent that you have the right to provide that content.

Any permission to use submitted content will be governed by the consent, release, submission terms, or other authorization provided in connection with that content.

Submission of private customer-service communications does not automatically grant permission for public marketing use.

23. INTELLECTUAL PROPERTY

Unless otherwise stated, content appearing on www.jroshecosmetics.com, including:

JRoshe’ branding
Logos
Product names
Product photography
Written copy
Graphics
Videos
Packaging designs
Website designs
Educational materials

is owned by JRoshe’, licensed to JRoshe’, or otherwise used with permission.

Protected materials may not be copied, reproduced, republished, distributed, modified, or commercially exploited without authorization except where permitted by law.

24. THIRD-PARTY SERVICES

The website may connect to third-party providers including:

Payment processors
Shipping carriers
E-commerce platforms
Financing providers
Social-media platforms
Analytics providers

Use of those services may also be governed by their respective terms and privacy policies.

JRoshe’ does not control the independent acts of unaffiliated third-party providers.

25. WEBSITE AVAILABILITY

We do not guarantee that the website will always operate without interruption.

Access may occasionally be affected by:

Maintenance
Technology failures
Security issues
Internet outages
Third-party service interruptions
Circumstances outside our reasonable control

26. DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, our website and general website content are provided on an “as available” basis.

Nothing in these Terms eliminates statutory warranties or consumer protections that cannot lawfully be excluded.

27. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, JRoshe’ will not be responsible for indirect, incidental, special, or consequential damages arising solely from website use or inability to access the website.

This provision does not limit liability or consumer remedies that cannot legally be excluded or limited.

28. CONSUMER RIGHTS

Nothing in these Terms is intended to waive, restrict, or eliminate rights that cannot legally be waived under applicable:

Federal law
State law
Local law
Applicable foreign consumer law

Where a mandatory consumer-protection rule conflicts with these Terms, the mandatory requirement will control to the extent of that conflict.

29. INTERNATIONAL ORDERS AND VISITORS

JRoshe’ Hair & Scalp Care is based in Maryland, United States.

Our website may be accessed from other U.S. states and countries.

The availability of the website in another jurisdiction does not by itself mean JRoshe’ is subject to every law of that jurisdiction.

Where mandatory consumer, privacy, e-commerce, or communications laws legally apply to a transaction, those mandatory requirements will apply according to their terms.

International customers are responsible for understanding any lawful:

Import restrictions
Customs requirements
Duties
Taxes

that may apply to an international order unless otherwise stated at checkout.

30. GOVERNING LAW

Except where mandatory law provides otherwise, these Terms are governed by the laws of the State of Maryland and applicable federal laws of the United States, without regard to conflict-of-law principles.

Nothing in this section deprives consumers of mandatory legal protections that cannot lawfully be waived.

31. SEVERABILITY

If any portion of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent legally permitted or severed as necessary.

The remaining provisions will continue in effect.

32. CHANGES TO THESE TERMS

JRoshe’ may periodically update these Terms to reflect:

Changes in our products
Website changes
Business practices
Technology
Legal requirements
Regulatory requirements

The current Terms will be posted on the website with an updated “Last Updated” date.

Where applicable law requires additional notice or affirmative consent to material changes, we will provide such notice or seek such consent.

33. PRIVACY

Your use of the website is also subject to the JRoshe’ Hair & Scalp Care Privacy Policy.

We encourage customers to review the Privacy Policy before providing personal information.

34. CONTACT INFORMATION

Questions concerning these Terms, an order, or the JRoshe’ SMS program may be directed to: